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I support companies in making their sales and service areas fit for the future with modern technologies and AI. My consulting focus is on three central levers:

• Increasing efficiency & reducing costs: automation of repetitive tasks, intelligent resource management and digitalization of processes.
• Increasing sales & margins: AI-based sales management, data-driven CRM and targeted cross-selling and upselling strategies.
• Customer satisfaction & service quality: intelligent self-services, 360° customer view and KPI-based management of the customer experience.

With this approach, I enable measurable results: from cost savings and sales increases to sustainably better customer experiences.