AI has the immense potential to transform lives, boost industries and help tackle some of the most pressing global issues. Fully realising this potential requires collaboration, a collective commitment to responsible innovation and appropriate regulation with education programs and skills development initiatives to help individuals better harness AI’s power.
Led by the University of Melbourne in collaboration with 乐鱼（Leyu）体育官网, Trust, attitudes and use of Artificial Intelligence: A global study 2025opens in a new tab, surveyed more than 48,000 people across 47 countries to explore the impact AI is having on individuals and organisations. It is one of the most wide-ranging global studies into the public’s trust, use, and attitudes towards AI to date.
What is China’s attitude towards AI?
People in China are increasingly adopting AI in their workplaces, with 94% of employees reporting that their organisation uses AI, and 93% intentionally using AI at work. The benefits of AI are evident, with 76% of employees experiencing increased efficiency, quality of work, and innovation, and 69% reporting increased revenue-generating activities.
However, the use of AI also comes with risks and challenges. For instance, 75% of employees have used AI inappropriately at work, and 73% have made mistakes due to AI. Additionally, 56% have used AI in ways that contravene company policies, and 78% have relied on AI output without evaluating its accuracy. Furthermore, 40%+ report increased workload, stress, and pressure due to AI.
There is a strong call for greater governance and regulation of AI in China. 63% of respondents believe that AI regulation is required, and 69% believe that current safeguards are sufficient. However, only 49% are aware of AI regulations and policies in China.
Concerns about AI-generated misinformation are high, with 70% are unsure if online content can be trusted as it may be AI-generated and 86% wanting laws and action to combat AI-generated misinformation.
Compared to other countries, people in China are more optimistic and excited about AI. 68% are willing to trust AI, and 92% accept or approve of AI use. 89% expect AI to deliver a range of benefits, while only 10% believe the risks of AI outweigh the benefits.
Personal experiences with AI are largely positive, with 89% reporting improved efficiency from AI and 82% personally experiencing or observing positive outcomes from AI. However, 51% have personally experienced or observed negative outcomes from AI.
China leads in AI literacy, with 67% feeling they have the skills and knowledge to use AI appropriately. 64% have formal or informal training in AI or related fields, and 78% feel they can use AI tools effectively. Employees in China are also more interested in learning more about AI, with 51% reporting that key aspects of their work can be performed by AI. This indicates a proactive approach to integrating AI into their roles and responsibilities.
For organisations to realise the true potential of AI and achieve a competitive advantage, there are four key actions that leaders should prioritise:
- Transformational leadership
- Enhancing trust
- Boosting AI literacy
- Strengthening governance
By acting decisively to address these areas, organisations can not only mitigate current risks but also drive sustainable innovation and growth.
Country perspectives
Dive into the key findings from each of the 47 countries surveyed for the research, compared to global benchmarks.
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