Nadya Nichols

Director, Customer & Operations Advisory

乐鱼（Leyu）体育官网 Australia

Nadya is a Director in 乐鱼（Leyu）体育官网鈥檚 Consulting practice in Victoria. She focuses on customer service and channel experience improvement, operations optimisation, and technology enabled business transformation.

Nadya has worked on a wide range of transformation programs, helping clients to improve their customer experience and business performance. She is passionate about leveraging technology and data to help clients realise their growth ambitions.

She joined 乐鱼（Leyu）体育官网 in November 2009 and has a background in the telecommunications industry.

  • Channel optimization
  • Customer and Growth
  • Customer experience optimization
  • Data and Analytics
  • Digital-driven transformation
  • Operational efficiency, strategy
  • Telecommunications

  • Grenoble Graduate School of Business, MBA

  • Moscow State University of Technology "Stankin". Bachelor, Computer Science

  • Project Management Professional, PMI