Gon莽alo Traquina

Partner - Digital & Innovation

乐鱼（Leyu）体育官网 Lower Gulf

Gon莽alo is a partner in the Digital and Innovation practice at 乐鱼（Leyu）体育官网 and leads the Customer Transformation practice. He has more than 24 years of experience in several sectors including, Financial Services, Payments, Government, Retail and Transportation. Gon莽alo is a Partner based in Dubai and his areas of expertise include business strategy, digital enablement and transformation, customer experience, service and operations transformation, financial management and IT transformation. Prior to joining the Dubai office, Gon莽alo worked with 乐鱼（Leyu）体育官网 in Europe and in another Big Four consultancy. He has worked in multicultural markets across Europe, the Middle East, Asia and Africa, supporting major public and private entities. Gon莽alo holds an MBA, a post graduate degree in Financial Institutions Management and a degree in Economics from Nova School of Business & Economics.

  

  • Customer experience optimization
  • Digital-driven transformation
  • Financial Management

  • MBA from INDEG/ISCTE Business School - Lisbon, Portugal

  • Post-Graduate in Financial institutions management (PAGIF) - Universidade catolica Portuguesa

  • Degree in Economics - universidade Nova de Lisboa

  • University of Toronto's Rotman School of Management: FinTech: Future of Payments

  • Executive Program in Digital Technology, Innovation and Disruption - Stanford University

  • Certificate of Lean Competency 鈥� Lean Enterprise Research Center

  • Certified consultant in CRM Platforms (SIEBEL)

  • Certified in Strategy and Operation Methodologies 鈥� 乐鱼（Leyu）体育官网 and Deloitte

  • Business strategy

  • Customer experience

  • Operational transformation

  • IT transformation.